Refund & Cancellation Policy
Last updated: September 2026
1. General Policy
Modern Concrete & Materials, LLC provides construction materials including ready-mix concrete, aggregates, stabilized materials, and recycled concrete materials. Due to the nature of these products, refund and cancellation eligibility varies significantly based on material type, production status, delivery status, and the specific circumstances of each order. This policy outlines the general principles governing refunds and cancellations.
2. Custom and Project-Specific Orders
Ready-mix concrete and certain other materials are produced to order based on customer-specified quantities, mix designs, and delivery schedules. These are custom orders that may not be cancelled or refunded once production has begun. Customers should carefully confirm order details before submission.
3. Ready-Mix Concrete Orders
Ready-mix concrete is batched specifically for each order. Once batching has commenced, the concrete cannot be held, returned, or reused. Cancellation of a ready-mix concrete order is only possible prior to the commencement of batching. Once the truck has been dispatched, cancellation is generally not possible and charges may apply. Delivered and accepted concrete is non-refundable.
4. Aggregate Orders
Aggregate orders may be subject to cancellation prior to loading and dispatch, subject to any applicable restocking or handling fees. Aggregates that have been loaded, dispatched, or delivered may not be eligible for full refund. Return eligibility for delivered aggregates will be evaluated on a case-by-case basis.
5. Stabilized Material Orders
Stabilized material orders follow similar principles to aggregate orders. Cancellation prior to production or dispatch may be accommodated subject to applicable fees. Once materials have been produced and dispatched, cancellation and refund options are limited.
6. Recycled Material Orders
Recycled concrete material orders may be eligible for cancellation prior to loading and dispatch. Refund eligibility for delivered recycled materials will be evaluated based on material condition, delivery status, and applicable handling costs.
7. Delivery Charges
Delivery charges are generally non-refundable once a truck has been dispatched to the delivery location, regardless of whether the delivery was completed, aborted, or refused. Delivery charges reflect actual operational costs including driver time, fuel, and equipment use.
8. Scheduled Deliveries
When a delivery is scheduled, resources including driver time, equipment, and materials are allocated to that delivery. Late cancellations or no-shows may result in charges to recover costs associated with the scheduled but unfulfilled delivery.
9. Cancellation Requests
All cancellation requests must be communicated to the Company as early as possible by calling 409-273-3142 or emailing info@moderncandm.com. Cancellation eligibility and any applicable fees or credits will be determined based on the production and delivery status at the time of the cancellation request.
10. Same-Day Cancellation
Same-day cancellations of ready-mix concrete orders may not be possible if batching has already commenced. Same-day cancellations of other material orders may be subject to fees depending on the stage of fulfillment. Contact us immediately if you need to cancel a same-day order.
11. Weather Cancellations
If a delivery is cancelled by the Company due to severe weather conditions, we will work with the customer to reschedule at no additional charge. If a customer cancels due to weather, standard cancellation policies apply based on production status.
12. Customer-Site Delays
If a driver arrives at the delivery site and is unable to complete delivery due to customer-caused delays, inadequate site preparation, or inaccessible site conditions, waiting time charges and/or delivery charges may apply. The customer may be responsible for any material that cannot be delivered due to site delays.
13. Failed Delivery
If delivery cannot be completed due to customer-caused conditions including inaccessible site, no personnel present, or refusal of delivery, the customer may be responsible for all costs incurred including material, delivery, and disposal charges where applicable.
14. Incorrect Customer Information
If an order is produced or delivered based on incorrect information provided by the customer, including incorrect quantities, incorrect delivery address, or incorrect mix specifications, the customer may be responsible for all costs associated with the order. Refunds will not be issued for orders fulfilled in accordance with customer-supplied information.
15. Quantity Changes
Quantity changes must be communicated to the Company as early as possible. The ability to accommodate quantity changes depends on production status. Reductions in quantity may result in charges for material already produced. Increases in quantity are subject to availability and scheduling.
16. Over-Ordering
Customers are responsible for ordering appropriate quantities for their project. Over-ordered ready-mix concrete that is delivered but not used is generally not eligible for refund as it was produced and delivered per the customer’s request. We recommend using our concrete calculator and consulting with your contractor to minimize over-ordering.
17. Under-Ordering
If a customer orders insufficient material to complete a pour, additional material may be available subject to scheduling and production capacity. Additional orders are subject to standard pricing and delivery charges.
18. Returned Materials
Returns of aggregate and other non-concrete materials may be accepted at the Company’s discretion, subject to material condition, quantity, and applicable handling fees. Materials must be in acceptable condition for return to be considered. Transportation costs for returns are generally the responsibility of the customer.
19. Non-Returnable Materials
The following materials are generally non-returnable: delivered and accepted ready-mix concrete, materials that have been mixed, processed, or altered, materials contaminated at the delivery site, and materials delivered and accepted without timely quality objection.
20. Damaged Materials
Claims for materials damaged in transit must be made at the time of delivery before the driver departs. The Company will investigate claims and determine appropriate resolution on a case-by-case basis.
21. Product Quality Concerns
Quality concerns regarding delivered materials must be communicated to the Company promptly. We take quality seriously and will investigate concerns in good faith. Resolution may include replacement material, credit, or other appropriate remedy depending on the circumstances.
22. Claims
All claims for short delivery, quality concerns, or damaged materials must be made in writing to info@moderncandm.com within a reasonable time after delivery. Claims submitted after unreasonable delay may not be eligible for resolution.
23. Inspection
Customers should inspect materials at the time of delivery. Acceptance of delivery without objection constitutes acceptance of the material as delivered. Post-delivery claims may have limited eligibility depending on the nature of the concern.
24. Refund Eligibility
Refund eligibility is determined based on: whether material was produced, whether it was dispatched, whether it was delivered, whether it was accepted, whether cancellation occurred before production, the condition of any returned materials, and applicable contractual terms. Not all orders are eligible for refund.
25. Refund Processing
Approved refunds will be processed within a reasonable timeframe following determination of eligibility. The method of refund will generally correspond to the original payment method unless otherwise agreed.
26. Credit Card Refunds
Credit card refunds, where applicable, will be processed to the original card used for payment. Processing time may vary depending on the card issuer. The Company is not responsible for delays in refund processing by financial institutions.
27. Payment Processing Fees
Payment processing fees may be non-refundable in the event of a refund, depending on the payment method used and the circumstances of the refund.
28. Deposits
Deposits collected to secure an order may be partially or fully non-refundable depending on the cancellation circumstances and production status at the time of cancellation. Deposit refund terms will be communicated at the time of order.
29. Commercial Accounts
Commercial account holders may have specific terms governing cancellations, returns, and credits as established in their account agreements. Commercial account terms may differ from the general policy described here.
30. Chargebacks
Customers are encouraged to contact us directly to resolve disputes before initiating a chargeback with their financial institution. Chargebacks initiated without prior communication may result in suspension of account privileges and additional fees.
31. Disputes
Disputes regarding orders, deliveries, or charges should be communicated to us promptly at info@moderncandm.com or 409-273-3142. We will work in good faith to resolve legitimate disputes in a fair and timely manner.
32. Exceptions
The Company reserves the right to make exceptions to this policy on a case-by-case basis at its sole discretion. An exception in one case does not establish a precedent or obligation to make similar exceptions in future cases.
33. Contact Procedure
To request a cancellation, return, or refund, or to submit a quality claim, contact us as soon as possible:
Modern Concrete & Materials, LLCPhone: 409-273-3142
Email: info@moderncandm.com
2835 S. Pine Island Road, Beaumont, TX 77713
34. Policy Changes
This Refund & Cancellation Policy may be updated from time to time. Changes will be posted on this page with an updated date. Continued use of our services following any changes constitutes acceptance of the revised policy.